Ultra with a bank 12 hours of onsite support - Unlimited remote support during office hours Monday - Saturday 10 am to 7 pm EST. Just request support with the tool on your computer and we will reach out to you to assist. With this plan, you get a bank of 12 hours per year. If the hours are used before the year is up, any additional onsite support is billed at half the regular rate $45 per hour. Includes Antivirus software