November 30

Why Managed Remote Tech Support is a breakthrough for managing IT budgets

If you ever needed a little bit of help getting a computer task done and had no resource, remote tech support is for you. Navigating today’s electronics can be a real challenge. Updates to the programs we use everyday (like Windows, or Zoom), sometimes make computers temporarily unuseable.  How do you deal with those problems if you don’t have time or experience?

remote tech support image depicting a smartphone's user interfaceOur smartphones and personal computers are designed with an intuitive UI or “User Interface”—but not all gadgets are, or even most. The vast majority of electronics out there were designed for a technical field, to be used by their creator (who doesn’t need things explained, and probably can’t give a proper explanation as a result).

Another obstacle is that even user-friendly technology today evolves faster than the learning curve of a veteran user. A skillset can become useless with a single software update. Users with a long work-week, or who recently started computing, don’t have time to chase the cutting-edge of usability—sometimes the cleverest of us needs help and remote tech support makes it easier than ever before to get help when you need it.

Remote Tech Support can be your best friend at times like these, when a problem resists all solutions and deadlines are looming. Odds are you may run up against a relic of the Information Age without an operating manual in sight, or find out your most basic update has an online guide illegible to anyone but computer scientists: it’s these obscure and even unique problems that make Remote Tech Support so useful.

remote tech support image depicting a person of color helping someone remotelyRemote technical support allows an authorized individual to access your computer remotely. This enables them to fix any computer problem like a virus, crashed drive, missing driver or broken software from wherever you are.  This process is secure, fast and convenient.

While being computer literate is necessary today, the thornier issues sometimes require a professional who treats your computer’s functionality like it’s her/his job—and a quality support technician is just that. Having PC Handyman at your disposal can be as simple as submitting a ticket, sitting back, and watching your issue disappear. Even if it takes hours, your pricing is fixed with monthly, quarterly, or annual plans. No need to worry about the meter running. Even if you don’t have a service plan with us, a 10-minute fix is a 10-minute fix. When a technician comes to your home or office, you usually have to pay a travel fee and a minimum. (we have no travel fee but do charge a

remote tech support with multiple screens

minimum 30-minute appointment.) So for us, even if the fix took 10 minutes, you would still pay us for 30. Consider, remote tech support; your bill for the same 10-minute fix costs you $20. No travel fees, and no minimums. Once we are connected, feel free to do other things you need to do while we work. all without running an errand, or leaving the comfort of your home or office.

Remote services are not only great for home users but small business owners as well. Local nonprofits like Lake Erie Ink and the Morgan Papermaking Conservatory take advantage of managed remote tech support plans to ensure they are always up and running with well-maintained equipment.

We don’t just keep you running, we can also help with:

  • web development
  • workflow automation for social media and email marketing
  • and search engine optimization.

Conclusion

Remote technical support is an excellent option because it gives people control over their computer’s functionality without going out of their way disconnecting all of the cables, only to have to bring the machine back and hope for the best, plugging everything back in. You also can skip the long turnover some repairs take when you drop off a device at a local computer repair shop. What do you do when your tech stops working? Call a relative, friend, or do you have an IT guy? Let us know.


Tags

#shoplarchmere, Consumer Tech, managed service provider, remote tech support, Tech, tech support


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